Customer care
Track & Trace
Track & Trace your SEIF order in seconds. Know exactly where your parcel is, from our studio to your door.
Find your link
Check your shipping confirmation email for your tracking number or link.
Enter it below
Use the tracker on this page to see the latest status of your parcel.
Need help?
No update for a few days? Contact us with your order number.
How Track & Trace works
As soon as your order leaves our studio, you receive an email with your tracking details. Exclusive pieces usually reach the Netherlands in about 5 business days, while made-to-order pieces usually take 2 to 4 weeks; international times vary by destination.
Tracking is powered by Sendcloud. Prefer an overview of all your orders? Log in to your account. For delivery times and costs, read our shipping page.
Questions about your parcel
When do I receive my tracking link?
As soon as your order has been handed to the carrier. Keep an eye on your inbox, and check your spam folder just in case.
My tracking has not updated. What now?
Carriers sometimes update in batches, especially around weekends and holidays. If nothing has changed for several business days, contact us with your order number and we will look into it.
It says delivered, but I cannot find it.
Check with neighbours and around your entrance first. Still missing? Send us a message within 48 hours and we will contact the carrier for you.
Can I see all my orders in one place?
Yes. Log in to your account to see every order, its status and its details.
Track your parcel
Enter your tracking number below to use Track & Trace.
